Volunteer Reception Host

We are Great Ormond Street Hospital Charity (GOSH Charity). We stop at nothing to help give seriously ill children the best chance and the best childhoods possible. We do it by funding groundbreaking research, cutting-edge medical equipment and life-changing support. For the children from all over the UK who are treated by Great Ormond Street Hospital every day. For children with rare or complex illnesses everywhere. For this generation and all those to come. Because we believe no childhood should be lost to serious illness.

We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH Charity team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.

We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.

Activities include:

• Hosting the reception desk and welcoming visitors into the office
• Offering visitors a seat and refreshments if appropriate
• Letting colleagues know their visitor has arrived
• Accepting parcels
• Making outbound Good Luck calls to our fundraisers
• Taking letters/parcels to the local post office

Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more!

Shift timings we have available are:

Tuesday – 10am-1pm

Wednesday – 10-1pm

Thursday – 1pm-4pm

GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE

• Join an enthusiastic team, meet new people, and get more involved in your local community
• Use and develop your communication and customer service skills, enhancing your CV if that is important to you
• Knowing that you are helping seriously ill children, and their families have access to care and support by supporting the

• Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
• On the day support from the Supporter Relations team
• E-learning to cover health and safety and information governance
• Regular updates how your support is making a difference
• Provided a Volunteer Handbook

• Confident at meeting new people and enthusiastic about offering them a friendly welcome
• Can communicate clearly and confidently either face to face or over the telephone
• Happy to make outbound calls to our fundraisers
• Working knowledge of basic IT systems, Microsoft packages
• Can undertake tasks using own initiative but confident to ask for help when needed
• Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
• Ability to represent GOSH Charity and our values positively
• Over 18 years of age

• Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
• Training and support as outlined above
• A reference

GOSH Charity recognises the strengths of equity, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patients and families. Therefore, we particularly welcome applicants from a range of different backgrounds.

We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.

• Complete the Volunteer Reception Host application form, which is housed on the GOSH Charity careers site.
• There will be an informal in chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 13th or the 14th of November.
• We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you use to volunteer, a tutor etc
• This role will have a settling in period of 4 weeks to see if the role is right for you

Thank you for your support and we hope to welcome you to our team soon!